Members’ Feedback/Complaint Procedure
From time to time the board of directors may receive feedback/complaint regarding policies, procedures, programs & activities, organization plans, practices of the organization or the behavior of an individual associated with Whiteoaks.
The board of directors is committed to resolving feedback/complaints in a fair and respectful manner.
A complaint can be brought forward to the Communication Director by filling out the Complaints Form below. If the Communication Director is the subject of the complaint then the complaint can be forwarded to the President.
The Communication Director may follow up with the complainant to further discuss the nature of the concern and obtain further information/details or to respond in an immediate fashion if urgency is required.
If required, the Communication Director will present the case to the Board of Directors and they will review the complaint at their next board of directors meeting and within thirty (30) days of receipt of the written complaint.
The board of directors will determine the nature of the complaint with all the evidence and then determine the most appropriate response and/or action.
A response to the complainant will be provided within fifteen (15) days of the board meeting at which the matter was discussed. The decision of the board is final.